Client Rights
Appeal to MDO OXUS LLC
Every client of the organization has the right to send a complaint or suggestion in order to improve financial services, including services related to loans, deposits, transfers, etc.
Complaints Department
MDO OXUS LLC has a special structure responsible for receiving, discussing, and reviewing all types of appeals.
Мирсаидова Нафисабону
Сайфулложоновна
Environmental & Social Performance Coordinator
Contact: +992 98 429 97 97Need help?
If you have suggestions or problems, write to us.
Procedure for admission and consideration
Customer appeals are considered based on the Law of the Republic of Tajikistan 'On Appeals of Individuals and Legal Entities'.
General period
Up to 30 calendar days
Admission notice
Within 3 working days
Forms of filing complaints
Written:
- Appeal in paper form to the head of the structural unit or via the complaint box.
- Sending a complaint to the organization's email.
- Posting a complaint on the official website or social networks.
Oral:
- Telephone complaint via the Call Center at 1818.
- During an appointment with the management.