Client Rights at Oxus MCO LLC

Every client of Oxus MCO LLC has the right to submit a complaint or suggestion regarding the quality of banking services. Your feedback helps us to improve our services and further develop the bank.

Complaint Submission and Review Procedure

Complaints are processed according to the Law of the Republic of Tajikistan “On Appeals of Individuals and Legal Entities” within legally established time frames, not exceeding 30 days. Clients are notified of the receipt of their complaints within three business days.

Contact Information

• Address: Tajikistan, Dushanbe, 734002, 2nd passage, Shark Street, 14
• Phone: +992 985910010
• Email: info@oxus.tj

Ways to Submit Complaints

• Written Complaints:
  • Complaints in paper or electronic form, submitted in person or by mail
  • Complaints via official email
  • Complaints recorded in the complaints book at bank branches
  • Complaints submitted on the official website
  • Complaints on the bank’s social media pages
• Verbal Complaints:
  • Via phone: +992 985910010
  • In person to bank management

Responsible Department for Complaint Handling

Oxus MCO LLC has a dedicated department responsible for handling client complaints and appeals.